March 25th, 2020
As the world around us is shifting by the minute in response to the COVID-19 pandemic, we are doing likewise inside and outside the walls of the building.
Our first change was to discontinue face to face meetings to reduce the risk to our clients and colleagues. In lieu of in person meetings, we are conducting meetings over the phone or through video conferencing. If or when you need us, we’re still open for business and available.
Our second change was to limit public access to our building. We are still accepting paper records and information but have eliminated face to face contact. Our drop off locations provide you with a safe way to submit records. The unfortunate consequence is that it takes away the personal contact that we want to provide, but this allows us to continue to serve you which takes priority for the moment. Electronic submission is also available through our website. This is the safest way to get information to us. If you have questions, we can help you through the process.
Our third change was to move most of our people to home-based offices. This has allowed us to continue business as close to usual as possible. This will likely be our ‘new normal’ for a while. It’s a change for our people, but still effective thanks to technology. For you, it shouldn’t be that noticeable of a change. We’re glad we can continue to help, and we’re pleased that we can continue to work while keeping our people safe as well.
For personal tax clients, there are a few items to note at the end of our process. The ‘pick up your T1 package and pay at the counter’ option isn’t available to us right now. We are now sending out T1 packages electronically or by mail depending on your wishes. As for payment, you can pay on-line through your financial institution if you have that set up, you can call our office and pay by credit card, or you can send us a cheque. While different, none of these present challenges that can’t be overcome.
It’s difficult to say what will happen next. We’ll continue to adapt as required. In the meantime, take care of your health and we’ll do likewise with our people.
Chief Executive Officer
March 16th, 2020
With the provincial government instituting a state of emergency this week due to the COVID-19 pandemic, we are changing our service delivery model accordingly.
We will continue to accept client records at our Swift Current, Shaunavon, and Assiniboia offices but in a way that insulates our clients and colleagues.
Unfortunately, we will not be able to accept client records submissions at our day offices in Maple Creek, Leader, and Kyle until further notice. Clients in those regions will still be able to submit records at our Swift Current office, electronic submission, or by mailing records to Box 128 Swift Current, SK S9H 3V5.
In addition, most of our personnel will now be working from home. We are fortunate that we have technology in place that allows our colleagues to work electronically away from the office, and we will maintain the security of your information during this time. We will have a limited staff complement in our office to continue day to day duties and ensure workflow continues. This will include individuals to accept and process records, individuals to take phone calls and messages, and individuals to process completed packages for distribution.
Upon completion of your tax filing (personal or corporate), packages will be sent to you by mail or electronically. Unfortunately, we will not be able to provide paper copies at our office due to the restrictions in place. Similarly, we will only be able to accept payment through on-line banking, by credit card over the phone, or by cheque until further notice given our limitations on public access to our respective offices.
It goes without saying that we are facing unusual circumstances in providing our services at a crucial time of year for you. Our focus will be to remain as efficient as possible in delivering services during a trying period. We will remain available by phone to answer questions that you may have. We will continue to monitor risks and rely on Health & Government bodies for direction. We will communicate further changes to you as they arise.
Chief Executive Officer
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