CRA Business Correspondence is Going Digital

The Canada Revenue Agency (CRA) is transitioning away from sending paper mail to business clients with a CRA Business Number. This change does not pertain to Personal Tax clients who do not have a CRA business number.

Moving forward, CRA will communicate exclusively through digital channels via the CRA My Business Account portal — unless you take action to monitor your correspondence online.

This means important notices, letters, and other communications will no longer be sent by mail. It is essential that you proactively manage how you receive CRA communications to avoid missing deadlines, penalties, or critical tax updates.

Your Options for Receiving CRA Business Correspondence

1. Check Your CRA Accounts Regularly

CRA Accounts is your secure online hub for receiving and managing all official CRA business correspondence.

• Log in here: CRA Account. If you do not have a CRA Account to manage your business or personal profile, visit our How to Create a CRA Account resource page.
• All notices and letters will be posted under “Mail” in your account.
• You must check it frequently to ensure nothing is missed.

2. Enable CRA Email Notifications

If you don’t want to log in daily to check for messages, the CRA offers email notifications to alert you when new correspondence is available.

How to sign up:

• Go to your CRA My Business Account
• Under “Profile”, select “Notification preferences”
• Choose “Email notifications”
• Confirm your email address and save your settings

Note: CRA will not send the contents of the correspondence via email — only an alert to let you know new information is available in your account.

3. Paper Correspondence – By Request Only

If electronic access is not feasible for your business or you do not currently have a CRA My Business Account, CRA now offers a way to request continued paper mail.

You must complete and submit:

RC681 – Request for Paper Correspondence

This form allows businesses to formally opt out of digital communication and receive physical mail going forward.

Key notes:

• This option is available only under specific conditions (e.g., technological barriers or accessibility challenges)
• CRA may limit approval if they determine electronic options are reasonably available
• The completed form must be mailed to the address indicated on the form, which corresponds to the CRA processing centre for your region

Please note if we are your authorized CRA representative, we will have access to the same correspondence through the CRA’s Represent a Client portal.

However, please note:

• CRA does not notify us when new mail is posted.
• This means we may only see new correspondence after logging in ourselves.

To avoid delays or missed items, you (the business owner) must monitor your account or set up email notifications.

Our Recommendation

The CRA’s digital system is designed for faster, safer communication — and it reduces the risk of missed notices due to postal delays or delivery issues. We highly recommend choosing CRA My Business Account + email alerts as the most effective solution.

However, if online access is not viable for your business, Form RC681 is your alternative.

If you need assistance navigating your CRA My Business Account, setting up notifications, or completing the form reach out to Stark & Marsh for support.